Updated on 1st January 2023

1  Introduction

  • All Product Deliveries Made Will Be Sent To The Address Stated In Your Order, Unless Stated Otherwise. Please Email And Notify info@treestore.io If There Is A Change In Delivery/ Shipping Address Within 1 Hour After Payment.
  • We Are Not Accountable For Couriers Or Deliveries That Are Not Delivered In View Of Issues That Are Beyond Our Jurisdiction.
  • Deliveries Are From Monday To Friday Only, There Will Not Be Any Courier Made During Weekends And Public Holiday.


2  Delivery Service Used:

 2.1  For Local Courier And Delivery Services:

  • We Used A Third-Party's App For Auto Generated The Shipping Fee. It May Not Be Always The Same Courier Service Provider or Same Shipping Fee.
  • Qxpress, Janio, SingPost Registered Mail, Seller-self Delivery
  • You Can Expect Your Purchase Within 2~7  Working Days, Subject To Availability Of Stock.


2.2  For Overseas Courier And Delivery Services (Outside Singapore):

  • We Used A Third-Party's App For Auto Generated Shipping Fee. It May Not Be Always The Same Courier Service Provider Or Same Shipping Fee.
  • For Bulk Items, You Can Contact Us To Re-quote The Shipping Fee. We Usually Use TNT Or FedEx. Email: info@treestore.io
  • International Standard - We Will Choose The Most Economical/Available Courier Company. 
  • International Courier Companies: Janio Asia, Qxpress, DHL, Ninja Van, Singpost/Speedpost
  • Sea Cargo Shipping Fee- You Can Contact Us To Get A Quote. Email: info@treestore.io


2.3  Courier And Delivery Tracking Services

  •  Simple Click On Each Of The Following Delivery Services You Have Choose To Use During Your Purchase Stated Above Will Bring You To Their Respective Tracking Services,
  • Do Ensure That You Study The Given Privacy Policy In Our Website And Exercise Caution As We Do Not Have Control And Responsibility Over The Third-Party’s Website,
  • For More Information Of Our Privacy Policy, Please Click On Privacy Policy


3  Free Shipping And Delivery Services

3.1 Singapore/Malaysia

  • Free Shipping And Delivery Services To Malaysia Is Applicable To Purchase Made Over S$400 In A Single Receipt (Product Exceed Over 160cm Is Excluded).
  • Free Local Delivery Services Is Applicable To Purchase Made Over S$200 In A Single Receipt (Product Exceed Over 160cm Is Excluded). 

3.2 Free Shipping And Delivery Services Exclude:

  • Product Exceed Over 160cm 
  • Overseas Transaction (Except Malaysia)


4  Other Information

  • Rare Instances Of Wrong Courier Or Delivery Sent, Please Ensure To Contact Our Customer Service Within 14 Days Of Purchase.
  • Return And Exchange Of Product Can Be Found By Clicking On Return Policy. 

5  Courier Rates

  • During Checkout, Your Respective Courier Or Delivery Rates Will Be Included In Based On The Mass & Dimension Of Your Product And The Location Of Your Shipping Address.

6  Outside Singapore Duties And Taxes 

  • For Overseas Shipping Address, Taxes And Duties Are Not Included With The Shipping Fee  (Customer Due On Delivery). Treestore Cannot Be Held Responsible For Any Taxes Or Any Other Charges Your Country May Impose For Importation Of Your Order. Please Contact Your Country’s Custom Office To Check If You Are Liable To Incur Importation Charges.
  • For International Orders Are To Be Paid By The Customer. If Refused, The Customer Will Be Responsible For Any Duties And/Or Freight Paid By TREESTORE, As Well As Any “Abandoned Merchandise” Charges.
  • The Customer/Buyer Shall Responsibility For Their Own Country Customs Clearance.

    7.  Self pick-up for International Customer

    • Consumers Are Welcome To Use Your Own International Courier Service Provider. After Payment Has Been Made Successfully, We'll Email You The Shipment/Parcel Information. Treestore Shall Only Release The Goods When We Received Air Waybill Or Shipment Booking Confirmation Notice. Otherwise, The Order Transaction Shall Treat It As Local's Order And Singapore Goods and Services Tax 8% Will Be Charge For That. 

      8  Revision Of Courier And Delivery Policy

      • We May Revise And Make Amendments To Our Courier And Delivery Policy From Time To Time to Ensure That You Are Kept Up To Date.

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