Updated On 22nd July 2021


Treestore Will Allow, Accept and Enable The Return Of Product For Exchange. Provided If Our Products/ Items are In Pristine Condition. 

Return Product Items Must Be:

  • New / Unopened
  • Free Of Damage
  • Labels Still Attached
  • Unused Condition

Other Criteria Includes:

  • Non-Personal Protective Equipment (PPE)
  • Product Are Found To Possess Defect
  • Manufacturing Defects

Excluded Items:

  • Personalized Products
  • Personal Protective Equipment
  • Made To Order
  • Clearance Product/ Items
  • Gift Cards

Return Product Requirements For Local/Overseas Customer:

  • Fulfill All The Return Product Requirements Stated In The Policy

Steps to Return Product/ Items For Local/Overseas Customer:

  • Complete the Return Form With Your Order Detail And Product Picture As Soon As Possible
  • E-mail The Completed Return Form To info@treestore.io 
  • Once Return Form Is Approved, Proceed To Return Your Product/ Item To: 

Block 115A, Commonwealth Drive #03-25 Singapore 149596

  • Delivery/ Shipping Fee Is Not Covered By Us, You Will Be Responsible For The Delivery/ Shipping Fee.
  • Exchange Of Returned Product/ Items Will Be Done Once Product/ Item Arrived All Within 14 Days Of Purchased. 

Revision Of Return Policy And Form:

  • From Time To Time We Will Revise Our Return Policy. Please Ensure That You Are Kept Up To Date On Or Return Policy.



Cancellation Notification 

  • No Orders May Be Cancelled Or Modified Without The Prior Written Consent To Treestore.
  • Consumers Are Required To Submit An Email: info@treestore.io To Notify Our Customer Service Agent On The Cancellation Of Your Purchase.
  • ALL Cancellation Must Be Approved By Treestore.
  • Refunds Will Be Made Once We Accept The Cancellation Order.
  • Treestore Will Not Accept Any Cancellation Order Request Once Order Has Been Executed And Dispatched Out Of The Warehouse.


Subscribe to our newsletter

Enter your email address below to hear more from Treestore.