Courier & Delivery Policy

Updated on 25th April 2020

1  Introduction

• All Product Deliveries Made Will Be Sent To The Address Stated In Your Order, Unless Stated Otherwise. Please Email And Notify info@treestore.io If There Is A Change In Delivery/ Shipping Address As Soon As Possible.
• We Are Not Accountable For Couriers Or Deliveries That Are Not Delivered In View Of Issues That Are Beyond Our Jurisdiction.
• Deliveries Are From Monday To Friday Only, There Will Not Be Any Courier Made During Weekends And Public Holiday.

2  Delivery Service Used:

2.1  For Local Courier And Delivery Services:

• Aramex, DPEX, NinjaVan, SFExpress, SimplyPost, UPS And Qxpress
• You Can Expect Your Purchase Within 7  Working Days, Subject To Availability Of Stock.

2.2  For Overseas Courier And Delivery Services:

• TNT And DHL
• You Can Expect Your Purchase To Arrive Within 14 Working Days, Subject To Availability Of Stock.

2.3  Courier And Delivery Tracking Services

• A Simple Click On Each Of The Following Delivery Services You Have Choose To Use During Your Purchase Stated Above Will Bring You To Their Respective Tracking Services,
• Do Ensure That You Study The Given Privacy Policy In the Our Website And Exercise Caution As We Do Not Have Control And Responsibility Over The Third-Party’s Website,
• For More Information Of Our Privacy Policy, Please Click On Privacy Policy

3  Free Courier And Delivery Services

3.1  Free Courier And Delivery Services Is Applicable To Purchase Made Over S$500 In A Single Receipt.

3.2  Free Courier And Delivery Services Exclude:

• Product Exceed Over 160cm 
• Overseas Transaction

4  Other Information

• Rare Instances Of Wrong Courier Or Delivery Sent, Please Ensure To Contact Our Customer Service Within 14 Days Of Purchase.
• Return And Exchange Of Product Can Be Found By Clicking On Return Policy.
• Revocation Or Cancellation Of Product Can Be Found By Clicking On Revocation Policy.

5  Courier Rates

• During Checkout, Your Respective Courier Or Delivery Rates Will Be Included In Based On The Mass & Dimension Of Your Product And The Location Of Your Shipping Address.

6  Revision Of Courier And Delivery Policy

• We May Revise And Make Amendments To Our Courier And Delivery Policy From Time To Time Ensure That You Are Kept Up To Date.