Updated on 25th April 2020
1 Introduction
- All Product Deliveries Made Will Be Sent To The Address Stated In Your Order, Unless Stated Otherwise. Please Email And Notify info@treestore.io If There Is A Change In Delivery/ Shipping Address As Soon As Possible.
- We Are Not Accountable For Couriers Or Deliveries That Are Not Delivered In View Of Issues That Are Beyond Our Jurisdiction.
- Deliveries Are From Monday To Friday Only, There Will Not Be Any Courier Made During Weekends And Public Holiday.
2 Delivery Service Used:
2.1 For Local Courier And Delivery Services:
- Aramex, DPEX, NinjaVan, SFExpress, SimplyPost, UPS And Qxpress
- You Can Expect Your Purchase Within 7 Working Days, Subject To Availability Of Stock.
2.2 For Overseas Courier And Delivery Services:
- TNT And DHL
- You Can Expect Your Purchase To Arrive Within 14 Working Days, Subject To Availability Of Stock.
2.3 Courier And Delivery Tracking Services
- A Simple Click On Each Of The Following Delivery Services You Have Choose To Use During Your Purchase Stated Above Will Bring You To Their Respective Tracking Services,
- Do Ensure That You Study The Given Privacy Policy In the Our Website And Exercise Caution As We Do Not Have Control And Responsibility Over The Third-Party’s Website,
- For More Information Of Our Privacy Policy, Please Click On Privacy Policy
3 Free Courier And Delivery Services
3.1 Free Courier And Delivery Services Is Applicable To Purchase Made Over S$500 In A Single Receipt.
3.2 Free Courier And Delivery Services Exclude:
- Product Exceed Over 160cm
- Overseas Transaction
4 Other Information
- Rare Instances Of Wrong Courier Or Delivery Sent, Please Ensure To Contact Our Customer Service Within 14 Days Of Purchase.
- Return And Exchange Of Product Can Be Found By Clicking On Return Policy.
- Revocation Or Cancellation Of Product Can Be Found By Clicking On Revocation Policy.
5 Courier Rates
- During Checkout, Your Respective Courier Or Delivery Rates Will Be Included In Based On The Mass & Dimension Of Your Product And The Location Of Your Shipping Address.
6 Revision Of Courier And Delivery Policy
- We May Revise And Make Amendments To Our Courier And Delivery Policy From Time To Time Ensure That You Are Kept Up To Date.