Return And Cancellation Policy

Updated On 22nd July 2021

RETURN POLICY

Treestore Will Allow, Accept and Enable The Return Of Product For Exchange. Provided If Our Products/ Items are In Pristine Condition. 

Return Product Items Must Be:

• New / Unopened
• Free Of Damage
• Labels Still Attached
• Unused Condition

Other Criteria Includes:

• Non-Personal Protective Equipment (PPE)
• Product Are Found To Possess Defect
• Manufacturing Defects

Excluded Items:

• Personalized Products
• Personal Protective Equipment
• Made To Order
• Clearance Product/ Items
• Gift Cards

Return Product Requirements For Local/Overseas Customer:

• Fulfill All The Return Product Requirements Stated In The Policy

Steps to Return Product/ Items For Local/Overseas Customer:

• Complete the Return Form With Your Order Detail And Product Picture As Soon As Possible
• E-mail The Completed Return Form To info@treestore.io 
• Once Return Form Is Approved, Proceed To Return Your Product/ Item To: 

Block 115A, Commonwealth Drive #03-25 Singapore 149596

• Delivery/ Shipping Fee Is Not Covered By Us, You Will Be Responsible For The Delivery/ Shipping Fee.
• Exchange Of Returned Product/ Items Will Be Done Once Product/ Item Arrived All Within 14 Days Of Purchased. 

Revision Of Return Policy And Form:

• From Time To Time We Will Revise Our Return Policy. Please Ensure That You Are Kept Up To Date On Or Return Policy.

 

CANCELLATION POLICY

Cancellation Notification 

• No Orders May Be Cancelled Or Modified Without The Prior Written Consent To Treestore.
• Consumers Are Required To Submit An Email: info@treestore.io To Notify Our Customer Service Agent On The Cancellation Of Your Purchase.
• ALL Cancellation Must Be Approved By Treestore.
• Refunds Will Be Made Once We Accept The Cancellation Order.
• Treestore Will Not Accept Any Cancellation Order Request Once Order Has Been Executed And Dispatched Out Of The Warehouse.